1. What is your return policy?
Customer satisfaction is of the utmost importance. For exchanges/refunds, please contact us within 3 business days of receiving your order. Products must be unused/unworn for consideration. Shipping both ways for exchanges/returns is the buyer’s responsibility.
Damaged Item Return-
If the item arrives damaged, customer must contact within 3 days then a replacement will be shipped out free of charge after the damaged piece is returned.
2. What if an item is out of stock?
We try to fulfill all orders as quickly as possible, but very (very!) occasionally, an item that has been purchased may be out of stock. Alissa’s Pieces reserves the right to refund or offer an alternative in this case.
3. How will I get my order?
All payments, whether credit or debit card, bank account or Paypal account funded, are processed by Paypal and payment is taken at the moment of order.
We make every effort to send all orders out within 3 working days although at busy times, such as November - Dec and sale periods, this may not be possible so please do allow 7 working days total. Let us know if it's urgent!
Orders will be shipped USPS Ground Shipping 2-7 days.
4. What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
5. How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
6. Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
7. What are your shipping costs?
All domestic US orders from $.99 to 49.99 will be charged a flat fee of $3.99
ALL DOMESTIC US ORDERS OVER $50 ARE APPLICABLE FOR FREE SHIPPING
ALL INTERNATIONAL ORDERS UP TO $150 US dollars are are flat rate of $9.99 US Dollars
ALL INTERNATIONAL ORDERS OVER $150 US dollars are FREE!
8. Do I have to pay tax?
If you live in NY you will be charged the NY State tax rate of 8.625%
If you live outside of NY you will not be charged tax.